Refund Policy
Effective: September 5, 2026
1. Purchases through Paddle
PRUDVIA subscriptions purchased through Paddle are sold and processed by Paddle as Merchant of Record. Paddle handles payment collection, applicable taxes, receipts and eligible refunds. This policy supplements Paddle's buyer refund terms and does not limit any mandatory consumer rights.
2. Free trial
PRUDVIA paid plans may include a 14-day free trial as stated on the Pricing page and at checkout. You may cancel before a paid renewal to prevent future recurring charges, subject to the subscription terms shown at checkout.
3. Refund eligibility
Except where applicable law provides otherwise, completed digital-service transactions are generally non-refundable. Paddle may nevertheless approve full or partial refunds in accordance with its current refund policy, including applicable statutory withdrawal rights and discretionary review. Nothing here restricts rights that cannot legally be waived.
4. Technical or access problems
If a material technical problem prevents you from accessing PRUDVIA as described, contact us promptly at support@prudvia.com so we can attempt to resolve it. Where a refund is appropriate, it will be processed through Paddle rather than by a direct off-platform payment.
5. How to request a refund
You can request help or a refund using the subscription or receipt management options supplied by Paddle, or contact PRUDVIA Support with the email address used for your purchase and relevant transaction details. Do not send full card details by email.
6. Cancellation
Cancellation and refund are different. Cancelling a subscription prevents future renewal according to the cancellation effective date, but does not automatically refund a previous payment. Customers can manage eligible subscriptions through the billing management tools provided from PRUDVIA/Paddle.
7. Processing
Approved refunds are returned by Paddle to the applicable original payment method where possible. Processing times depend on the payment method, banking network and Paddle's procedures.
8. Contact
For product-support questions relating to a refund request, contact support@prudvia.com.